Refund policy

Return & Refund Policy

We want you to be happy with your mumooroom purchase. Please review the following policy carefully before requesting a return or exchange.

Returns

We have a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.

To start a return, please contact us at info@mumooroom.com before sending your item back.

Items returned without prior authorization may not be accepted.

To be eligible for a return, the item must be:

Unused and unwashed
In the same condition in which it was received
With all original tags attached
In its original packaging

A receipt or proof of purchase may also be required.

Return Shipping Costs

Unless the return is due to an error on our part or a confirmed product defect, customers are responsible for the cost of shipping the item back to us.

You may choose one of the following return shipping options:

mumooroom prepaid return label
We can provide a prepaid return shipping label for your convenience. The cost of the label will either be deducted from your refund or charged separately.
Ship with your preferred carrier
You may arrange return shipping using the carrier of your choice at your own expense.

We recommend using a trackable shipping service, as mumooroom is not responsible for return packages that are lost or damaged in transit.

Original shipping charges are non-refundable unless the return is due to an error on our part or a confirmed defective item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the eligible refund amount will be issued to your original payment method.

Please note that your bank or credit card company may require additional processing time before the refund appears on your account.

If a prepaid return label was provided, the applicable return shipping cost may be deducted from your refund unless otherwise agreed upon.

Payment Authorization During Trial Period

When you place your order, a temporary authorization hold may be placed on your card and may appear as “pending” or “processing.”

At the end of the applicable trial period, your card may be charged.

If you initiate a return near the end of your trial period, the charge may still be processed while the item is in transit back to us. Once the return is received, inspected, and approved, the eligible amount will be refunded to your original payment method.

Exchanges

If you would like to exchange an item, please contact us at info@mumooroom.com.

Exchange eligibility is subject to the same conditions as returns.

Customers are responsible for return shipping costs associated with an exchange unless the exchange is required because of an error on our part or a confirmed product defect.

Any additional shipping charges or price differences related to the replacement item may apply.

Pillows

For hygiene and product safety reasons, pillows cannot be returned or exchanged once the vacuum-sealed packaging has been opened.

Please carefully confirm the product details before opening the vacuum packaging.

Custom Bedding

Our 2 Weeks Custom Bedding items are individually made to order in Korea and shipped directly to the U.S.

Because these items are made specifically for each order, cancellations, exchanges, returns, and refunds are not accepted once production has begun.

Please carefully review all product details, including size, color, fabric, quantity, and other specifications before confirming your order.

Damages, Defects & Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives defective or damaged, or if you receive an incorrect item, please contact us as soon as possible so that we can review the issue and provide an appropriate resolution.

When contacting us regarding a product defect, damage, or other issue, please include:

Your order number
A brief description of the issue
Clear photos showing the affected area
A photo of the overall product, whenever possible

Providing clear photos allows our team to evaluate the issue more accurately and usually helps us resolve your request more quickly.

Depending on the circumstances, we may request additional photos or information before approving a replacement, exchange, or refund.

What Is Not Considered a Product Defect

Damage or changes resulting from normal use, improper care, misuse, or external causes are not considered manufacturing defects.

This includes, but is not limited to:

Normal wear and tear
Damage caused by improper use
Damage caused by incorrect washing, drying, or care
Shrinkage, damage, or changes resulting from failure to follow care instructions
Minor cosmetic imperfections that do not affect normal use of the product
Stains, tears, burns, discoloration, or damage occurring after use
Damage caused by pets, rodents, children, or other external factors
Products purchased from an unauthorized mumooroom distributor or reseller
Naturally occurring odors or aromas from polyester, filling materials, packaging, or other materials

Each claim is reviewed individually based on the condition of the product and the information provided.

Questions

For any return, exchange, refund, or product-related questions, please contact us at:

info@mumooroom.com