Refund policy

 We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. When you place your order, a temporary hold will be placed on your card, which may appear as “pending” or “processing.” At the end of your trial, your card will be charged. If you initiate a return near the end of your trial, your card may be charged when your trial ends, even if your item is in transit back to us. Rest assured, your order will be fully refunded once we receive your return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at info@mumooroom.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For pillows, once the vacuum-sealed packaging is opened, exchanges or returns are not possible. You’ll also need the receipt or proof of purchase.

For our 2 Weeks Custom Bedding line, each item is individually made to order in Korea and shipped directly to the U.S. Due to the custom nature of these products, returns and refunds are not accepted once production has begun. We kindly ask that you review all order details carefully before confirming your purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

However, problems and issues that result from normal wear and tear or improper use are not covered.

This includes but is not limited to:

1. Normal wear and tear.
2. Any improper use of the blanket.
3. Minor imperfections such as slight cosmetic flaws.
4. Stains, tears, burns, and discoloration that occur over time and/or are caused by the user.
5. Any blanket purchased from a non-authorized mumooroom distributor.
6. Damage caused by animals, rodents, or children.
7. Naturally occurring aromas from polyester, or other materials.