All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For all other products, US customers may elect to upgrade their order to 1 or 2-day shipping for an additional fee. We are working hard to get your order to you as quickly as possible! All orders will be delivered Monday-Friday, as we do not offer weekend delivery.

If an item you ordered is on backorder, it will be noted on your email receipt. Posted shipping dates are estimates and backorders may be shipped up to 2 weeks before or after the posted date. Backorders are charged when placed but may be canceled at any time prior to shipping for a full refund.

**UPS Ground shipping is available only at this time

 

 Domestic Shipping Rates and Estimates

Over $100 Purchasing, Free Shipping Every Item at the U.S domestic without Alaska and Hawai.  

Please contact us(info@mumooroom.com) if your address is in Alaska or Hawai. 

 

International Shipping

Unfortunately, we don’t offer international shipping yet. 

 

 How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order and shipping confirmation email, please contact us at info@mumooroom.com with your name and order number, and we will look into it for you.

 

 What is my UPS Tracking number and where can I find it?

Your UPS Package Tracking number is 18 characters including both numbers and letters. It can be found:

• In your Shipment Confirmation email from info@mumooroom.com
• If you are opted into UPS emails, it can be found in the shipping email from “UPS My Choice” (mcinfo@ups.com)

Shipping to P.O. boxes

Our carriers have limitations around shipping to P.O. Boxes. 

Please use another address without P.O Boxes.

Refunds, returns, and exchanges

If you are unsatisfied with any portion of your purchase, you may return your items within the time frame below. Delivery is defined as the date the shipment was marked delivered by the carrier’s tracking number.

If a discount was applied at purchase, that discount will be proportionally applied to the credit.

We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mumooroom.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. At this time, we are offering UPS return labels exclusively for all returns.

We reserve the right to limit quantities of products purchased by you and to revise, suspend, or terminate a sale, event, or promotion at any time, and without notice (including after an order has been submitted and/or acknowledged). We make no guarantee that all products described on the Site will be available at all times. Please refer to our Terms of Service for additional information.

If you have any further questions, please don't hesitate to contact us at info@mumooroom.com