Shipping policy

Shipping Policy

Order Processing

All orders are typically processed within 2 to 5 business days after receiving your order confirmation email. Business days do not include weekends or holidays.

You will receive a separate shipping confirmation email with tracking information once your order has shipped.

Please note that sold-out items being restocked, clearance items, and off-season products may require an additional 2 to 3 business days for processing due to inventory location, availability, or warehouse handling.

During holidays, promotional events, or periods of high order volume, processing times may also be slightly longer than usual.

Shipping Methods

UPS Ground is our primary shipping method for domestic orders at this time.

For eligible products and destinations, customers may have the option to upgrade to expedited 1-day or 2-day shipping for an additional fee.

Please note that expedited shipping refers to the carrier transit time after the order has been processed and shipped. It does not shorten our order processing time.

Deliveries are generally made Monday through Friday. Weekend delivery is not guaranteed.

Backordered Items

If an item in your order is on backorder, this will generally be noted in your order confirmation or communicated to you separately.

Estimated backorder shipping dates are approximate and may change depending on production, inventory availability, and transportation conditions.

Backordered items may ship up to approximately two weeks before or after the estimated shipping date.

Backorders are charged when the order is placed but may be canceled for a full refund at any time before the item has shipped.

Domestic Shipping Rates

Orders of $100 or more qualify for free standard shipping within the contiguous United States.

Free shipping does not apply to Alaska or Hawaii.

For orders shipping to Alaska or Hawaii, please contact us at info@mumooroom.com for shipping availability and rates.

Additional shipping charges may apply to certain oversized products, remote delivery areas, or locations subject to carrier surcharges.

International Shipping

At this time, international shipping is not generally available through our online checkout.

Please contact us at info@mumooroom.com if you are interested in placing an international order. Availability and shipping costs may vary depending on the destination and product.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If you have not received your order or shipping confirmation email, please contact us at info@mumooroom.com with your name and order number, and we will be happy to look into it for you.

UPS Tracking Numbers

UPS tracking numbers generally contain a combination of numbers and letters.

Your tracking number can be found in:

Your shipping confirmation email from mumooroom
UPS shipping notifications, including UPS My Choice notifications if you are enrolled

Shipping to P.O. Boxes

Our shipping carriers have limitations when delivering to P.O. Boxes.

Please provide a valid residential or commercial street address whenever possible.

Orders submitted with a P.O. Box address may require an updated shipping address before the order can be processed.

Delivery & Carrier Responsibility

Delivery is considered complete once the carrier tracking information shows the package as delivered to the shipping address provided with the order.

Please carefully review your shipping address before submitting your order.

If you notice an incorrect or incomplete shipping address, please contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the delivery.

Damaged or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@mumooroom.com.

Please include:

Your order number
A brief description of the issue
Clear photos showing the affected item or packaging

Providing photos allows us to review the issue more quickly and helps us determine the appropriate resolution.

Each claim is reviewed on a case-by-case basis.

Returns & Exchanges

Returns and exchanges are subject to our separate Return & Refund Policy.

Eligible returns must generally be requested within 14 days of delivery and must meet our return eligibility requirements.

Customers are responsible for applicable return shipping costs unless the return is due to an error on our part or a confirmed product defect.

Please refer to our Return & Refund Policy for complete details.

Processing of Returns

Once a return has been delivered to our facility, please allow approximately 5 to 10 business days for inspection and processing.

After a refund has been issued, additional processing time may be required by your bank or credit card provider before the funds appear in your account.

Product Availability

We reserve the right to limit the quantity of products purchased by any customer and to modify, suspend, cancel, or terminate any sale, promotion, product offering, or event at any time without prior notice, including after an order has been submitted.

Product availability is not guaranteed at all times, and inventory discrepancies may occasionally occur.

If an item becomes unavailable after your order has been placed, we will contact you with available options, which may include a replacement, delayed shipment, store credit, or refund.

For additional information, please refer to our Terms of Service.

Questions

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us at:

info@mumooroom.com